Shipping Policy:
• Order Processing: Products will be shipped within 2 days from the date of order confirmation.
• Delivery Time: Please allow up to 7 days from the shipment date for delivery.
• Tracking: A tracking number will be provided once the order has been shipped for easy monitoring of delivery status. You can also track the order from order status.
• Shipping Charges: Shipping costs will be calculated at checkout based on the destination and weight of the order.
• Contact: For any shipping inquiries, please contact our customer support at hello@mane.in.
To request a return or replacement within 7 days of receiving a wrong or expired product, please follow these steps:
- Visit https://maen.in/index.php/contact-us/.
- Fill out the form with your order details and contact information.
- Submit the form.
We will review your return request within 2 working days. If approved, our courier partner will pick up the products from your location. If our pick-up service isn’t available in your area, you’ll need to ship the product back using a reliable courier service. We’ll reimburse the shipping charges to your Bank Account, PayTM Wallet, or GPay Wallet.
Once we receive the product, we’ll inspect it and proceed with a replacement or refund, depending on stock availability. Please note that replacement depends on product availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
Can I cancel my order?
To cancel an order, simply follow these steps:
- Go to the “My Account” section and find the order details page.
- Click on the “CANCEL” button.
- Provide a reason for cancellation.
- Once cancelled, leave the rest to us.
Please note:
- Orders can only be cancelled if the status is “Ready to Ship.”
- We reserve the right to cancel any order without prior confirmation from the customer. We may verify orders before shipping, which might include contacting you for confirmation.
If you have any questions or need assistance, feel free to reach out to us. We’re here to help!
How will I receive the refund for my cancelled or returned product?
For prepaid orders, the refund will be processed to the bank account, credit/debit card, or the payment source used for the transaction within 7 business working days.
For Cash on Delivery orders, customers need to provide their bank details where they would like to receive the refund. Once provided, the refund will be initiated to the provided bank account.
How long does it take to receive a refund for a cancelled order or returned product?
If you cancel an order, we’ll process your refund within 7 business days. For returns, we’ll refund your money after we receive the product at our warehouse and complete a quality check. Please be aware that this entire process takes 2 weeks from the time the return is picked up.
Can I return part of my order?
Yes, you’re correct. You can return any eligible products within 7 days of delivery.
